Frequently Asked Questions

Everything you need to know about our innovative home and kitchen solutions.

What is your standard delivery timeframe within the UK?

Standard delivery typically takes 3-5 working days. We also offer an express shipping option for next-day delivery on orders placed before 2pm Monday through Thursday.

What is your return policy for unused products?

We offer a 30-day hassle-free return policy. Items must be returned in their original packaging and in a resalable condition to qualify for a full refund.

Do your products come with a warranty?

Yes, most Joseph Joseph products are covered by a 2-year guarantee against manufacturing defects. Please ensure you register your product on our website to activate your warranty.

Are your plastic kitchen tools BPA-free and food safe?

Absolutely. All Joseph Joseph kitchenware is made from high-quality, food-safe materials and is 100% BPA-free to ensure your family's safety.

How can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link from our courier partner to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.